Privacy Policy
At Cazeus Casino, we are committed to protecting your privacy and handling your personal data with the highest standards of care and transparency. This policy explains how we collect, store, use and protect the information you provide when you visit our site or participate in our games, and it reflects our ongoing responsibility to maintain your trust.
Information We Collect
We collect information that is necessary to provide you with a safe, personalised and lawful gaming experience. This typically includes details you share during account registration such as your full name, date of birth, residential address, email address and telephone number. We also gather verification data required by gambling regulations, including copies of identification documents when you request withdrawals or when additional checks are needed.
In addition to the data you actively provide, our systems automatically record technical information such as your IP address, browser type, device identifiers, pages visited and the times and dates of your activity. Transaction records, including deposits, wagers and withdrawals, form an essential part of our records to ensure accurate accounting and regulatory compliance.
How We Use Your Information
Your personal data is used primarily to create and manage your gaming account, process financial transactions and deliver the services you request. We also use it to verify your identity, prevent fraud, meet our legal obligations under gambling and anti-money laundering laws, and maintain responsible gambling standards.
From time to time we may analyse aggregated data to improve our website, develop new games and enhance the overall player experience. Marketing communications are sent only where you have given us clear consent or where we have a legitimate interest and you have not opted out.
Sharing and Disclosure
We do not sell your personal data to third parties. We may share information with carefully selected service providers who assist us in operating the platform, conducting identity verification, processing payments, hosting data or providing customer support. All such partners are contractually bound to maintain confidentiality and security.
Disclosure may also occur where we are required by law, court order or regulatory authority, or to protect the rights, property or safety of Cazeus Casino, our players or the public. This includes sharing data with licensing bodies or law enforcement agencies when necessary for compliance purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable certain functions, remember your preferences, analyse site traffic and provide a more tailored experience. Some cookies are essential for the site to function correctly, while others help us understand how visitors interact with our content.
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the functionality of the website and the games available to you.
Data Security
We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.
While we strive to protect your personal data, no system can guarantee complete security. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.
Your Rights and Choices
You have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask for deletion of your data where we no longer have a legitimate reason to retain it. You may also withdraw consent for certain processing activities or object to processing based on legitimate interests.
To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law and may ask for proof of identity to protect your privacy.
Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or by using the contact form available on our website. We aim to address all enquiries promptly and transparently.
This policy is effective as of March 2025 and represents our current practices for protecting player privacy at Cazeus Casino.